FREQUENTLY ASKED QUESTIONS

CAN I GET IN TOUCH WITH someone at vincenttakao.com?

For any questions or concerns please contact us via email at info@vincenttakao.com we’ll be glad to assist you.

HOW DO I PAY FOR MY PURCHASES AT vincenttakao.COM?

Vincenttakao.com currently accepts Visa, MasterCard, American Express, Discover, JCB and Dinners Club.

CAN I CHANGE MY ORDER?

If you would like to change your order after submission, then please contact our Customer Service Department immediately at info@vincenttakao.com. Please Note: we process your orders as quickly as possible and cannot modify orders after they’ve been packed for shipment.

IS A SIGNATURE REQUIRED FOR DELIVERY?

No.

HOW MUCH IS SHIPPING?

We are pleased to offer complimentary shipping on all US orders and $25 flat rate international.

Vincent Takao is not responsible for any custom fees, taxes, or tariffs that may be applied.

WHEN WILL MY ORDER SHIP?

We ship all orders within two business days. After we pack your item(s) for shipping, you’ll receive a shipping confirmation email containing a USPS tracking number that you can use to track your order by visiting the USPS website at https://www.usps.com.

DOES Vincenttakao.com CHARGE SALES TAX?

Yes, if required by applicable law, we charge sales tax in the state to which the order is shipped.

HOW CAN I OBTAIN A COPY OF MY RECEIPT/INVOICE?

You can review the order confirmation email that we sent you prior to shipping your order. If you can’t locate your order confirmation email please contact our Customer Service Department via email at info@vincenttakao.com.

WHAT IS YOUR RETURN POLICY?

Unfortunately, Vincenttakao.com does not accept any exchanges or returns. All sales are final.

DOES vincenttakao.com OFFER PRESCRIPTION LENSES?

Although our frames can be fitted with prescription lenses, Vincenttakao.com does not currently offer prescription lens services.

WHAT IS ANTI-REFLECTIVE COATING?

Anti-reflective coating is a special type of multi-layer coating applied to lens surfaces to help reduce glare caused by light reflecting off the backside of your lenses and directly into your eyes. This reduction in glare can help increase visual acuity and reduce eye fatigue.

HOW DO I STAY UP TO DATE WITH Vincent takao NEWS AND SPECIAL OFFERS?

Please sign-up for our newsletter by entering your email address in the box that says “Email” located in the bottom-right corner of this website and then click the SUBMIT button located to the immediate right of where you entered your email address.

HOW AND WHERE CAN I FOLLOW Vincent Takao?

Follow us on Instagram @VincentTakao

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